GP delays in getting appointments featured image

GP delays in getting appointments

One in ten patients is waiting at least three weeks to see their GP, new figures show. The monthly data, published for the first time, shows that in October, 2.8 million people secured an appointment more than 21 days after seeking it. They included 1.4 million people who saw a doctor four weeks after trying to arrange a consultation.

GP delays in getting appointments featured image
6th December 2018
Written by: Dr Gerlis

Long Wait Times for GP Appointments

One in ten patients is waiting at least three weeks to see their GP, new figures show. The monthly data, published for the first time, shows that in October, 2.8 million people secured an appointment more than 21 days after seeking it. They included 1.4 million people who saw a doctor four weeks after trying to arrange a consultation.

Appointment Availability and Timeliness

Every day, around 1 million people see a GP in England, the figures show. The statistics also show that one in twenty patients failed to show up after making an appointment. The figures, which cover the last year, show a worsening trend. Overall, 10.3% of patients in England faced a wait of three weeks to see their GP in October, a decline since last November, when the figure was 9.4%.

Concerns and Reactions from Healthcare Leaders

GPs said the figures included patients who needed regular appointments, so they were likely to book them well in advance. Four in ten patients got a same-day appointment, while two-thirds were seen within a week. Rachel Power, chief executive of the Patients Association, said: "These figures are concerning, and confirm that more patients are facing longer waits for a GP appointment."

Digital Access and Online Consultations

"The impact of this on patients should not be underestimated: it can be incredibly stressful to face a long wait before getting to see a doctor, quite apart from prolonging the length of time someone has to live with the medical issue that is troubling them," she added.

Professor Helen Stokes-Lampard, Chairman of the Royal College of GPs, said: "Despite the best efforts of GPs and our teams, who are working incredibly hard to deliver more consultations than ever before, our patients are waiting too long to secure a GP appointment. We know this is frustrating for them and their families, and it’s frustrating for GPs and our teams too. "We want to deliver timely care to patients, in the early stages of illness to avoid conditions getting worse, when they can be both more distressing for patients, and more costly for the NHS."

Potential Impact on the NHS and Patient Engagement

Dr. Richard Vautrey, BMA GP committee chairman, said: "This new data will become an important resource, and although only providing a limited snapshot of the total work that GPs and their teams do, it now provides clear evidence of the huge amount they are doing, booking more than a million appointments a day. Statistics in Numbers "The largest proportion of these appointments are made and attended on the same day, and the majority of patients are seen within a week of booking – showing that, despite rising demand, general practise is offering a high quality and timely service to patients within their community. Many other patients will be appropriately booking ahead as part of the continuity of care they receive for long-term conditions and complex problems that need regular support."

Same Day Private GP Services

The figures suggest Mondays are the busiest days for GPs, with the most patient appointments. They also show the slow rise of attempts to use video and the Internet to provide access to patients around the clock. Figures for October suggest that across the country, on some days as few as 11 such appointments took place. The statistics show that across England, around 6,000 online and video appointments typically take place on Mondays, dropping to between 11 and 21 on Sundays. Matt Hancock, the Health Secretary, has repeatedly urged the NHS to do more to introduce such methods, saying every patient should be offered online consultations.

Potential Impact on the NHS and Patient Engagement

Earlier this year, the Royal College of GPs raised fears that patients could increasingly walk away from the NHS because of long waiting times. Statistics in Numbers In numbers, GP appointment statistics:

  • 1 million people see a GP in England every day.

  • 11: the number of online or video appointments that took place on one Sunday in October.

  • 2.8 million people a month see a GP at least three weeks after booking their appointment.

  • 1 in 20 patients fails to show up for their appointment.

  •  10 million: the number of patients a month who get same-day appointments

Source: NHS Digital, Experimental Statistics

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