Terms and conditions remote consultations

Samedaydoctor Terms and conditions for telephone and email consultations

1. Samedaydoctor is private clinic which charges a fee for its services. In accepting a consultation with a medical practitioner who may be a doctor, nurse or paramedic, you agree to pay for that practitioner’s time regardless of the outcome of the consultation. Any additional time, investigation or treatment is chargeable at additional cost. The fee for a phone or email consultation is taken prior to commencement of the consultation.

2. There are  limitations to remote consultations including prescribing, the doctor may advise you that you need to be examined. The fee is non refundable. If you attend a face to face consultation about the same problem immediately following a phone or email consultation, the fee for the face to face consultation may be discounted.

3. Samedaydoctor can only consult with the patient themselves or the parent or legal guardian of a child under 16. We cannot conduct a consultation about a relative or friend without their permission although we can give general health advice. The person must be in the UK at the time of the consultation or normally reside in the UK

4. We reserve the right to refuse to conduct a telephone or email consultation or to terminate a consultation.

5. Phone consultations can normally be arranged during the Central London clinic opening hours. Email consultations are normally answered within 48 hours Monday to Friday, although they may be conducted at weekends subject to doctors’ availability.

6. The email consultation is up to 3 email exchanges. The telephone consultation is up to 15 minutes.

7. This service is not suitable for those who are acutely unwell and we advise those with acute illnesses to contact their GP or attend their local A+E department.

8. We cannot accept responsibility for non receipt of emails or unobtainable telephone numbers.

9. All patient details and records are kept in the strictest of confidence unless you give us permission to share information, for example with your GP. The only exceptions are where a patient is considered to be a danger to themselves or others, or when required to do so by a court order.

10. Medical practitioners are responsible for the own clinical practice and for the advice, investigation and treatment that they provide.

11. Samedaydoctor is not liable for patients’ well-being outside of the clinic’s opening hours and does not provide an out of hours service.