Using telephone consultations to improve GP service featured image

Using telephone consultations to improve GP service

An NHS scheme that has enabled GP practises to free up more time for doctors to see their patients is to be extended following a successful pilot. SameDayDoctor private GP clinics offer telephone and email consultations as well as face-to-face full clinical examinations and consultations.

Using telephone consultations to improve GP service featured image
13th April 2019
Written by: Dr Gerlis

An NHS scheme that has enabled GP practises to free up more time for doctors to see their patients is to be extended following a successful pilot. SameDayDoctor private GP clinics offer telephone and email consultations as well as face-to-face full clinical examinations and consultations.

After a staff suggestion, patients are now offered a telephone appointment first, leading to a 12% increase in telephone appointments. This has reduced the number of patients seeing a GP face-to-face by 8%.

A Convenient Telephone Consultation with a Doctor

As patients are able to get the attention of a GP sooner, the demand for urgent care consultations has fallen from 48% of the total to 37%.

They also freed up GPs’ time by appointing a clinical pharmacist to deal with medication tasks and recruiting a new nurse practitioner to increase the number of nurse appointments available.

NHS England said the Time For Care scheme, tried out at certain sites since 2016, should be in place in three-quarters of GP practises by 2022.

The scheme encourages practises to try innovations to cut bureaucracy. In 2018, 205,157 clinical hours—equivalent to GPs having 1.2 million more appointment slots—were freed up. NHS England said that represents close to £40 million in time saved, as the average cost of an appointment is £30.

Opt for a telephone doctor consultation.

The scheme also saved 330,096 administration hours in the past year. Dr. Nikita Kanani, NHS England’s medical director for primary care and a south-east Private London GP, said the programme has had "significant benefits for patients and GPs alike, freeing up doctors’ time and NHS resources to ensure people get the care they need as quickly as possible.

"GP services will continue to be at the heart of our health service, and it makes sense to invest for another three years in a programme that is delivering so much for patients while helping us to be more efficient."

Get Prompt Attention with a telephone medical consultation.

At SameDayDoctor, our private walk-in clinics offer telephone and email consultations as well as face-to-face full clinical examinations and consultations.